Many members. One community.
We Are FirstCarolinaCare
FirstCarolinaCare Insurance Company exists to fulfill a need for affordable, quality coverage options. We offer employer group plans throughout North Carolina, and since 2013, we also offer individual and group Medicare Advantage plans under the name FirstMedicare Direct. Since 1999, we have worked with local doctors and hospitals to create health plans that fit the needs of our members, giving them access to a strong provider network, comprehensive coverage and a service team that’s always ready to assist.
Member-Driven Performance
85%
of members stay with us year over year.
96%
of member issues are resolved by customer service on the first call.
90%
of clean claims processed within 10 business days.
84%
of our employer groups stay with us from year to year.
Why Choose Us
Our community roots make us your strongest ally in health. We partner with local doctors and hospitals, delivering access to more in‑network providers and more personalized wellness perks – all while prioritizing affordable plan options. Simply put: We are hometown coverage that’s made for your needs and budget.
Community Focused
Improving the communities we serve is a core part of our culture. We sponsor, support and participate in community events, such as webinars and in-person seminars. In addition to wellness education, we also invest in bettering the health of our members:
- About 97% of each health insurance premium dollar goes straight into delivering healthcare and improving the wellness of our members.
- We cover tests and treatments not required by law, which has led to valuable life-saving screenings and prevention.
- 84% of members who use care coordination reach their care goals.
- Our community outreach team is committed to furthering health literacy, education and supporting the communities that we serve.
Hally
FirstCarolinaCare members have full access to Hally® health - a wellness platform all about helping you live your healthiest life. It’s one of the best parts of your health plan – giving you plenty of ways to stay on top of your health. Here you’ll find fitness courses, recipes, wellness rewards, health coaching, care coordination and more. Staying healthy isn’t easy, but with the help of your health plan, you’ve got this!
You can also download the MyChart mobile app to access your Hally® account information on the go. Visit the App Store® or Google Play® to get started.
Learn More at Hally.com Log InNewsroom
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