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We Are FirstCarolinaCare

FirstCarolinaCare Insurance Company exists to fulfill a need for affordable, quality coverage options. We offer employer group plans throughout North Carolina, and since 2013, we also offer individual and group Medicare Advantage plans under the name FirstMedicare Direct. Since 1999, we have worked with local doctors and hospitals to create health plans that fit the needs of our members, giving them access to a strong provider network, comprehensive coverage and a service team that’s always ready to assist.

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Member-Driven Performance

85%

of members stay with us year over year.

96%

of member issues are resolved by customer service on the first call.

90%

of clean claims processed within 10 business days.

84%

of our employer groups stay with us from year to year.


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Why Choose Us

Our community roots make us your strongest ally in health. We partner with local doctors and hospitals, delivering access to more in‑network providers and more personalized wellness perks – all while prioritizing affordable plan options. Simply put: We are hometown coverage that’s made for your needs and budget.

Community Focused

Improving the communities we serve is a core part of our culture. We sponsor, support and participate in community events, such as webinars and in-person seminars. In addition to wellness education, we also invest in bettering the health of our members:

  • About 97% of each health insurance premium dollar goes straight into delivering healthcare and improving the wellness of our members.
  • We cover tests and treatments not required by law, which has led to valuable life-saving screenings and prevention.
  • 84% of members who use care coordination reach their care goals.
  • Our community outreach team is committed to furthering health literacy, education and supporting the communities that we serve.
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Hally

FirstCarolinaCare members have full access to Hally® health - a wellness platform all about helping you live your healthiest life. It’s one of the best parts of your health plan – giving you plenty of ways to stay on top of your health. Here you’ll find fitness courses, recipes, wellness rewards, health coaching, care coordination and more. Staying healthy isn’t easy, but with the help of your health plan, you’ve got this!

You can also download the MyChart mobile app to access your Hally® account information on the go. Visit the App Store® or Google Play® to get started.

Learn More at Hally.com Log In

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Every effort has been made to ensure that this information is accurate. It is not intended to replace the legal source. In case of any discrepancy between this information and the legal source, the legal source will govern in all cases. Report a compliance concern or potential fraud, waste or abuse to FCCCompliance@FirstCarolinaCare.com.

All contents copyright © FirstCarolinaCare Insurance Company. All rights reserved. This site is operated by FirstCarolinaCare Insurance Company and is not the Health Insurance Marketplace site. By offering this site, we're required to meet all applicable federal laws, including the standards established under 45 CFR 155.220(c) and (d) and 45 CFR 155.260 to protect the privacy and security of personal information. We do not display all the qualified health plans being offered in your state through the Health Insurance Marketplace. For these plans, visit the Health Insurance Marketplace at HealthCare.gov.

FirstCarolinaCare Insurance Company's plans are HMO and PPO plans with a Medicare contract. Enrollment in a FirstCarolinaCare Insurance Company plan depends on contract renewal.

FirstMedicare Direct and New Hanover Health Advantage are Medicare Advantage products offered by FirstCarolinaCare Insurance Company. FirstCarolinaCare products are insurance products of FirstCarolinaCare Insurance Company.

All contents copyright © FirstCarolinaCare Insurance Company.

Last Updated on 10/1/2024 Y0094_25_121531_M/p>


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