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Legal Disclaimers and Internet Privacy

Welcome to the FirstCarolinaCare Insurance Company ("FCC") website. This site is owned and operated by FCC.

Please read carefully the following usage agreement ("Agreement") before using this website. By using this website, you confirm your agreement to these terms of use. If you do not agree to these terms of use, please disconnect from and do not use this website.

Legal Disclaimers

Our websites are intended to provide information about the products and services FirstCarolinaCare offers.

The information contained on our sites is general in nature and is meant to supplement, not replace, the advice of healthcare professionals. If you have specific healthcare needs or want more complete information, please contact your primary doctor or other healthcare provider.

FCC has made every effort to ensure that the contents of our sites are correct and complete.

The information is also limited in nature and does not contain all the applicable terms, conditions, limitations, or exclusions of the products and services referenced. All products are not available in all areas and are subject to applicable laws, rules, and regulations.

Concerns or Issues

If you have questions, concerns, or comments regarding our Privacy Policy or Legal Disclaimer, contact us.

Internet Privacy

Because we respect your right to privacy, we want you to know how we handle your personal information on our websites. Take a few minutes to carefully read this section.


FCC has appropriate security measures to protect your personal information on our systems. However, data transmissions over the internet can’t be guaranteed 100% secure. FCC cannot ensure or warrant the security of any information you transmit to us from our online products or services.

For example, email messages sent to FCC are susceptible to outside interception. And employees throughout FCC, as stated by business policies and procedures, can read the email received by FCC.

Your online account information is password-protected so that you, and only you, have access to this personal information. We strongly recommend that you do not don’t share this password with anyone. FCC will never ask you for your online password in an unsolicited phone call or in an unsolicited email.

And don’t forget to log out of your account and close your browser window when you’re finished in your account to make sure that others cannot access your personal information and correspondence. This is especially important if you share a computer with someone else or if you’re using a computer in a public place, like a library. We recommend that you don’t send any information via email that you consider to be private or confidential. You can always call us.

Information Collection

We appreciate the opportunity to provide healthcare benefits to you and your family. In the course of providing these plans, we must collect, use, and disclose personal information. Information we collect is never sold to anyone, for any purpose, unless we receive your written authorization to do so.

Access to Information

As a convenience to our members, we provide access to information, such as eligibility, claims, referrals, and authorizations, via our website. Subscribers are allowed limited access to dependent information via the website. For information not accessible through our website, contact us.


A cookie is a small text file placed on the user’s computer hard drive by a website system. FCC uses cookies to assist with navigation on our sites. We store a non-user specific, unique value in the cookie each time a user successfully logs onto the website. We do not store any information in the cookie file that is user specific or that tracks the use of our site.

FCC has relationships with business partners, affiliates, and other organizations that may use cookies in conjunction with their websites. We do not have access to or control over the cookies and their use by these other entities, and we cannot be held responsible for the use of cookies by other entities.

Hyperlinks to Other Websites

Our websites contain hyperlinks to other websites. Please be aware FCC is not responsible for the privacy practices of such sites. When leaving our site, we strongly recommend you review the privacy statements and disclaimers of each website you visit.

Analytics Tools

We use analytics tools and other third party technologies, such as Google Analytics, to collect non-personal information in the form of various usage and user metrics when you use our online sites and services. These tools and technologies collect and analyze certain types of information, including cookies, IP addresses, device and software identifiers, referring and exit URLs, onsite behavior and usage information, feature use metrics and statistics, age, gender, interests, usage and purchase history, and other similar information. This information remains anonymous so that no specific personal identity, such as name or physical address, can be obtained from the analytics.

The third party analytics companies who collect information on our sites and services and other online products and services may combine the information collected with other information they have independently collected from other websites and other online or mobile products and services relating to your activities across their network of websites, as well as online and mobile products and services. Many of these companies collect and use information under their own privacy policies.

In addition to our use of technologies as described herein, we may permit certain third party companies to help us tailor advertising that we think may be of interest to you based on your use of our sites and services, and to otherwise collect and use data about your use of our sites and services.

You may opt out of Google Analytics by visiting the Google Analytics opt-out page.