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Member Portal

FirstCarolinaCare Insurance Company is pleased to announce the implementation of our newly improved, secure, web-based member portal.

The FirstCarolinaCare member portal provides members with the ability to view/print:

  • Enrollment details
  • Schedule of medical benefits
  • Medical claims
  • ID Cards
  • EOB’s

In order to access the member portal, each member 18 years and older will need to create an account using their Member ID number.

If you need help with registration, please contact us at (910)715-8100 or toll-free at (800) 574-8556 or email customer service support at

To access the member portal directly, CLICK HERE.

Member Registration Instructionsadobepdf

Mobile App

To give members access to their benefits while “on the go” we have a Mobile App.  Once you create your account in the Member Portal, simply go the app store on your mobile device.  In the search field type “FirstCarolinaCare Insurance Company”.  Select the app logo “First” (abbreviated for FirstCarolinaCare) and download.  You’re all set! So, have a doctor’s appointment and can’t find your card? Not to worry, you can access a copy on your smart phone!

Mobile App Instructions adobepdf



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