FirstCarolinaCare - Medicare  
FirstMedicare Direct HMO and PPO plans are rated 3 ½ stars for calendar year 2019 by Centers for Medicare and Medicaid Services (CMS).
Click HERE for more information.

Member Resources

FirstMedicare Direct knows that sometimes you need help understanding your premium invoice, your benefits or whether your doctor is in our network.  That’s why we have a dedicated Member Services team to help you with any questions, problems or concern that may arise. 

Member Services can be reached at 1 (844) 201-4957.   Hours are from 8am-8pm Eastern, 7 days a week during October 1-March 31. During April 1- September 30, hours are Monday through Friday, 8am-8pm Eastern.

TTY users should call 711 for assistance. Member Services also has a free language interpreter service available for non-English speakers.

Contact Us

Latest News

Find a Provider

Search our directory for participating physicians in the area.

Find a Provider

Need to find a pharmacy nearby? Use our Pharmacy Locator to find a one.

Pharmacy Locator

Contact Information

Get help with health questions 24/7.

Nurse Advice Line

Plan Central

Online access 24 hrs a day to member information.

Log in


FirstCarolinaCare Insurance Company’s FirstMedicare Direct plans are HMO and PPO plans with a Medicare contract. Enrollment in a FirstMedicare Direct plan depends on contract renewal.This is a required statement by CMS. FirstCarolinaCare has filed and been approved to offer an HMO and a PPO Medicare Advantage Prescription Drug plan for 2019.

The benefit information provided is a brief summary, not a complete description of benefits. For more information, contact the plan. Limitations, copayments, and restrictions may apply. Benefits, formulary, pharmacy network, provider network, premium and/or co-payments/co-insurance may change on January 1 of each year.

Medicare evaluates plans based on a 5-star rating system. Star Ratings are calculated each year and may change from one year to the next.

You must continue to pay Part B premiums.


Y0094_19801_M Pending accepted 10/01/2018

Page Last Updated:
Monday, October 15, 2018 10:35:22 AM