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Welcome to Employer Services

Employer Handbook

Visit the Employer Handbook section for helpful guidelines, including but not limited to, enrolling employees, notifying FCC of termination of coverage, notification of miscellaneous changes to employee status, and other helpful information and forms.

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Employee Assistance Program (EAP)

  • Counseling, supervisor training sessions and a “Lunch and Learn” session
  • No additional cost to the employer
  • No additional cost to the employee

Employer Portal

FirstCarolinaCare Insurance Company is pleased to announce the release of our new web-based Employer Portal.

The Employer Portal will provide group administrators with easy access to view their member eligibility, schedule of medical benefits, as well as other valuable tools and resources to manage employee medical benefits.

In order to access the portal you will need to register using the Username and Password you have been provided.  If you have additional staff members who require administrator access to this system, please email the employee’s name and email address to: enrollment@firstcarolinacare.com.  If you need other assistance with the portal, please contact your dedicated account manager or call (910) 715-8100.

Employer Registration Instructions PDF


Forms Center

Download, complete, and print useful forms directly from our web site. For your convenience, several forms are available, including, but not limited to, Enrollment forms, Claim Forms, and Waiver of Coverage forms.

Go to the forms center >>


Provider Directory

Searching for a network physician? Find physicians, medical professionals, hospitals and other medical facilities. Search by name, specialty, location and other helpful criteria.

Provider search >>